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New Tools For Ratings Reviews On Google Play To Engage And Understand Your Users

Posted by Fergus Hurley, Product Manager, Google Play Millions of users rate and review your apps every day on Google Play. From feature requests to technical issues, ratings and reviews offer a wealth of information about what people like and dislike. Since 2013, you’ve been able to reply to reviews on Google Play, giving you a direct communication channel with your most engaged users. You've told us you value having this channel because it helps you iterate on user feedback faster on Android than other platforms. In the last few months, we’ve made a number of improvements in the Google Play Developer Console to help you better analyze and manage ratings and reviews so that you can improve your app experience and boost its rating. Improvements to ratings and reviews We recently revamped ratings and reviews with features you can now find on dedicated pages in the Developer Console: The new ratings page in the Google Play Developer Console See ratings over time: See how your rating changes daily, weekly, and monthly and easily spot any changes when you release a new version of your app. Ratings breakdown: Break down your rating by country, language, device, app version, or Android version. The new reviews page in the Google Play Developer Console Review highlights: See common themes from what users say in reviews of your app – these are the same highlights that users see on the Play Store. Review highlights are shown when you have a high enough volume of reviews and are updated regularly to reflect the latest user experiences with your app. Device metadata: See certain device data such as RAM, CPU, and screen size so you can more easily identify problems users are mentioning in user reviews and debug such issues. Search review text: Search inside reviews to see what people are saying about a particular topic or keyword. Replies & updates to reviews: When you reply to reviews, the user receives an email. Now, you can also opt-in to be emailed if the user updates their review or rating. Learn from other developers on how to make the most of ratings and reviews Photo Editor by Aviary is a photo editing app with a strong focus on simplicity and intuitive use. Ratings and reviews and other Android features allow Aviary to iterate on builds two to three times faster compared to other platforms while being in a regular dialogue with their users.